Rata.id
−70% downtime
You can't fix what you can't see. Adding real-time error monitoring at Rata.id was one of the highest-leverage changes I've made.
Errors before tickets
With alerts in place, we usually knew about a problem before a customer reported it. That alone changed how quickly we could respond.
Refactor where it hurts
Monitoring also showed which legacy parts broke most often. Refactoring those first reduced bugs by 40% without rewriting everything.
Give support better tools
A CMS-based ticketing system helped the team resolve customer issues 35% faster, because the right information was finally in one place.